faq's

This can vary between hotels and suppliers, but generally board basis would be as follows:

Room Only – The price covers just your use of the room. Usually means there will be no facilities for food preparation.

Self Catering – Again, the price is for the room only, but with self catering it usually means there will be facilities within the room for food preparation.

Bed & Breakfast – The price includes Breakfast (either continental or full English, dependent on the accommodation).

Half Board – The price includes breakfast and evening meal.

Full Board – The price includes breakfast, lunch and evening meal. 

All Inclusive – The price will generally include all meals, snacks and drinks produced by the hotel (drinks will usually be restricted to locally produced items – please refer to the specific hotel details for the full all-inclusive terms applicable to your chosen accommodation).

This is usually when a package holiday is booked close to departure. The property grade is guaranteed at booking but the exact property will be notified to you by the tour operator on arrival at your destination.

Where available, this information is listed within the detailed hotel information for your chosen accommodation.

It depends on the airline you're flying with, the class you're travelling in, the destination and a number of other factors.

Charter & Low Cost Carriers

If meals are not included they can generally be pre-booked, at extra cost, at the time of booking.  If this is the case then you will be given the option to pre-book meals during the booking process.  Most airlines sell light refreshments and snacks onboard during the flight.  Drinks are almost always chargeable on charter and low cost carriers.

Scheduled Airlines

Depending on the route and duration of the flights, anything from a sandwich to hot meals may be provided.  On most airlines, particularly when flying to long haul destinations, there is no additional charge for this service.  Drinks (tea, coffee, soft drinks and alcoholic beverages) are normally available on a complementary basis although some airlines charge on certain routes.

If you need any further information please call us on 0214851711 and we'll be happy to help.

Every time we charge your credit card to take a payment the credit card company charges us a fee.  Unfortunatley this means that we have to charge a credit card fee of 2% to cover the costs.  This is added to your booking at the payment stage.

You can avoid this charge by using a debit card as there are no additional fees to pay on this type of card transaction.

Due to the way payments are made for low cost carriers you will have to pay credit card charges levied by the airline in addition to any charges made by us.

We operate a transparent pricing policy so that our customers are always aware of additional charges and fees levied by us or the airline/tour operator.

As a general rule you may be required to pay a TOD (Ticket On Departure) charge if you make a late or last-minute booking.  This fee is charged by the airline.

We will always make you aware of any and all charges that form part of your booking before you confirm anything.  If you need to discuss a charge or require any further information you can call us on 0214851711and we'll be happy to help.

It is normally possible to make changes to your booking.  The cost for making a change will be dependent on various factors, including which Tour Operator your holiday is with, what changes you need to make, when you make these changes and what basis was your holiday booked (ie, late deal, allocation on arrival, brochure package, etc).

For more information or advice on amending your booking please call us on 1890 303 303.

For Flight only bookings, Airlines no longer allow a change of name so it is essential that you advise your name as per your Passport at time of booking.

The majority of Airlines do not offer Refunds on their lower economy class tickets. Air tickets which are refundable are subject to a minimum cancellation charge of €150 per ticket depending on the Airline, irrespective of the number of tickets returned. Tickets are presented to the respective airline or consolidator for assessment. Refunds by airlines or consolidators for part-used tickets are always less than pro-rata and in some cases there may be no refund value whatsoever. Refunds will not be paid to you until they have been received by us, either from the relevant airline or consolidator. This usually takes 8-10 weeks but in some cases (e.g. lost tickets) it may take considerably longer, i.e. up to 9 months.

If you have paid a deposit for your booking but don't pay the balance on or before the balance due date then we will contact you to collect payment.  If we are unable to contact you and/or you fail to pay the balance when asked then your booking will be cancelled automatically.  If this happens it is unlikely you will get your deposit back and you may also be liable for additional cancellation charges depending on the effective cancellation date.  We will write to you to advise the charges levied as necessary.

It is most important that you contact us immediately on 0214851711 if you know that are not going to be able to pay the balance when it is due.

We understand that customers need to occasionally cancel their holiday arrangements for a number of reasons.  All cancellations must be made in writing prior to departure, either by e-mail to info@travelnet.ie or by writing to Administration Dept., Travelnet.ie, c/o J Barter Travel Group, 92 Patrick Street, Cork.

As soon as we receive notice that you wish to cancel we will contact our suppliers and advise them accordingly.  Cancellation normally results in cancellation charges being levied, please refer to our terms and conditions for more information on cancellation charges.

Cancellation charges can normally be recovered through travel insurance providing the reason for cancellation is covered by the policy.  You are advised to check insurance policies carefully in relation to cancellation charges.

A Cancellation Invoice will be issued detailing the cancellation charges applicable to your Holiday, this document can be used to process your Insurance claim if required

This is not normally a problem although policies do vary depending on the airline/tour operator.

If you think that you or any member of your party may require special assistance or if you have any questions regarding the carriage or availability of mobility aids please call us on 0214851711 discuss this in more detail.

We will gladly make all necessary arrangements with airlines and tour operators on your behalf to ensure a safe and comfortable journey.

As part of general air transport security measures, you are not allowed to bring certain items into a restricted area of an Irish airport or on board an aircraft leaving an EU airport. This is because these items have the potential to be used as weapons. The rules regarding air transport security are in place internationally and have been noticeably increased in recent years.

In advance of air travel, you are advised to contact your airline directly and seek advice if you are unsure about any security issue, or if you wish to carry certain goods. Knowing in advance which items you are forbidden to carry on board an aircraft will ensure you can plan your baggage requirements accordingly.

Rules

It is forbidden to bring the following items into restricted areas of an airport or on board an aircraft as unchecked/hand luggage:

Toy or replica guns

Catapults

Household cutlery

Knives with blades of any length, including letter openers made of metal or any other material that is strong enough to be used as a potential weapon

Open bladed razor blades - razors that can be opened and the razor blade removed. Razors that have the blade set into a plastic moulding are not prohibited and may be allowed on board an aircraft.

Tradesman's tools

Darts

Scissors

Hypodermic syringes (unless you notify the airline in advance and have a current letter from your doctor confirming you have a specified medical condition that requires you to carry hypodermic syringes with you. You should also be aware that the airline may insist that the medication be packed in a certain way and may be retained by the captain until necessary)

Knitting needles

Corkscrews with blades attached

Sporting bats

Snooker, billiard or pool cues

Any other article that could reasonably be used or adapted to cause injury to a person.

The articles listed above will be confiscated and/or consigned to the hold of the aircraft. When on duty, flight crew are allowed to keep certain articles, such as cutlery, when they are essential for in-flight duties.

In 2006 new restrictions were introduced throughout the EU limiting the carriage of liquids in carry-on hand luggage. You may only take small quantities of liquids in hand luggage. Those liquids must be in individual containers with a maximum capacity of 100ml each. The liquids must be packed in one transparent, re-sealable plastic bag that is not more than 1 litre in capacity. Liquids include the following items:

Water and other drinks, soups and syrups

Gels (including hair and shower gels)

Creams, lotions and oils

Perfumes

Pastes (including toothpaste)

Mascara

Pressurised containers (including shaving foam, other foams and deoderants)

You may still pack liquids in luggage that you check in, the new restrictions only apply to hand luggage. You may also carry in your hand luggage any medicines and dietary requirements (including baby foods) for use during the trip. Remember however, you may be asked for proof that they are needed.

These restrictions are to be gradually lifted once they can be replaced by screening for liquid explosives. All airports must have the capacity to screen liquids, aerosols and gels by April 2013.

You may also buy liquids (such as drinks and perfumes) either in an EU shop beyond the point where you show your boarding pass or on board an aircraft operated by an EU airline. If these items are sold in a special sealed bag - don't open it before you are screened, as the contents may be confiscated at the checkpoint.

As a general rule, due to space restrictions onboard the aircraft, passengers are only permitted to carry one item of hand luggage that must be no bigger than 56cm x 45cm x 25cm.   Some airlines/tour operators have different rules and we will advise you of these as necessary.

Each airline/tour operator has their own baggage allowance.  Most packages sold on this site include an allowance of at least 15kgs.  It may be possible to purchase additional baggage allowance when you make your booking and, if so, this will be given to you as an option during the booking process.

Not all airlines/tour operators include a free baggage allowance and you may have to pay for every piece of baggage you check in to the hold of the aircraft.  Full information is provided at the time of booking.

Most airlines/tour operators allow the carriage of pushchairs and other items but they may be an additional charge for them.

All airlines are able to carry wheelchairs, both manual and electric, although it may not be possible to use your own wheelchair on-board an aircraft due to the width of the aisle.  If you think you or any member of your party may require special assistance or if you have any questions relating to the carriage of mobility aids, please call us on 0214851711 and we will be happy to help.

We work very hard to ensure that we deliver the best possible customer experience both before, during and after your holiday.  However, we know that things can and do go wrong sometimes and we have a very proactive policy when this happens.

If you are unhappy about any aspect of our service before you travel then simply call us on 1890 303 303 and speak to a member of the team who will be happy to help put things right.  All our team members have authority to deal with complaints individually in whatever way they feel appropriate.

If you have a complaint whilst on holiday then you must raise it with your Tour Operator's Representative locally who will attempt to address any issues you may have.

If you return from holiday and have a complaint, all complaints need to be sent in writing with as much detail as possible  to Customer Care, Travelnet.ie, c/o J Barter Travel Group, 92 Patrick Street, Cork. You should do this within 21 days of your return.

We will confirm receipt of your complaint and keep you updated on communications from the Airline/Tour Operator involved.

Under the 1982 Transport (Tour Operators and Travel Agents) Act, Travel Agents are required to be licensed and bonded in respect of the sale of travel originating with the State to destinations outside the State.

The Act provides measures to protect the interests of its customers, whereby the Bond is in place to refund or reimburse Travellers in the event of the Travel Agent going out of business

If you are travelling to a country in the European Community (EC) and have a Irish Passport and are a Irish Citizen then you will not need a visa. If you travel outside the European community then you may need a visa. For detailed advice please go to www.visafirst.com. Please note it is your responsibility to ensure that you have the correct documentation to travel.

Terminal information should be included on your flight tickets, please check them carefully. If you are not sure which terminal you are flying from please call us on 0214851711

APIS, or Advanced Passenger Information Service is a recently introduced requirement for travellers to specific countries to provide passenger information. Currently this applies only to certain airlines, but is widely expected to apply to all airlines very soon.

With that in mind, to avoid any problems when you arrive at the airport, we will offer you the facility of collecting APIS and providing it to the airlines on your behalf, for all bookings involving flights.

The details required are:

Passport number 

Country which issued your passport 

Passport expiry date 

Given names (as they appear on the passport) 

Last name 

Gender 

Date of birth 

Nationality 

You will be reminded on your booking confirmation of the requirement to provide this information.

Travellers to the US are also required to provide:

Country of residence 

Destination address in the US for the first night's stay, except for US Citizens or residents. 

Yes. You will need your passport for all flights outside Ireland. Also please note that to enter some countries they require that you have a minimum of 6 months until the expiry of your passport. Please check your passport validity well in advance of travel.

Rather than printing a paper ticket, a computer record advising the airline your ticket has been purchased is created and instantly delivered to the relevant airline(s) with all payment information included. This ticket record is stored in the airline's computer system. When you check in for your flight, the check-in staff will access your ticket record online and issue your boarding pass upon presentation of your personal identification.

Please see our e-ticketing FAQ's for more details on e-tickets.

All Airlines have different policies on whether baggage is included in the price of the ticket or at an additional charge. If hold baggage is included, this will be indicated during the booking process. Where no hold baggage is included and the airline or tour operator has provided us with the facility to pay additional supplements for the same, you will be provided with that option during the booking process.

We have a large range of scheduled, charter, and no-frills flight operators who provide us with our flights. By not lying ourselves, with a single supplier we are able to offer you the best possible prices and to mix and match the flights to find you the best deal.

The Electronic System for Travel Authorisation (ESTA) is the new web based system for authorisation of entry into the United States that came into effect for all people travelling on or aftter 12th January 2009.

Applications may be submitted any time prior to travel, but at least 72 hours prior to travel.

You can access the ESTA Website from https://esta.cbp.dhs.gov

ESTA confirmation is valid for 2 years or the period remaining on your current passport, whichever is the shorter.

You can book scheduled flights 330 days in advance (this applies to both the outbound and the return flights). Charter Flights are bookable up to 450 days in advance. 

Tickets are normally issued approximately 14 days prior to departure by the Airline / Tour Operator, we will normally forward these tickets to you 7-10 days prior to departure. The majority of Tickets are E-Tickets which will be forwarded to you by email to the address given at the time of booking. Tickets can also be posted or collected at one of our Travel Shops if required.

We hope our search options are fairly straightforward and that they make it as easy as possible for you to find your perfect holiday, but in case you are not sure, here's exactly how each search works:

Flight Only - This allows you to select one-way or return flights to any of the destinations we feature, from our huge choice of flight providers. The results will be presented to you in ascending price order and each flight will display various icons to tell you what they include (e.g. Baggage allowance, in-flight meals etc). Once you have selected the flight you want, click continue and you'll be taken to the confirmation page where you can add any extras before making payment.

Accommodation Only - As the name suggests, the search will allow you to look for your ideal Hotel, Villa or Apartment in your chosen destination. As with flight results, the accommodation options will be presented to you in ascending price order and you will have various filters available to you to narrow down the selection. Once you've selected your accommodation, click continue and you'll be taken to the confirmation page, where you can add any available travel extras for that destination (e.g. car hire, airport transfers etc), before making payment.

Flight & Accommodation - This search is what's known in the trade as 'Dynamic Packaging' and it gives you the flexibility to select flights and accommodation from multiple suppliers, rather than a pre-packaged selection from a single tour operator. This allows you more freedom of choice and means you can tailor make your holiday to suit your needs. When using this search, we need you to select a flight before being presented with your accommodation choices, as the accommodation availability will need to be tied in to an arrival date. After selecting a flight, you will then be shown the full range of accommodation for your chosen destination. Again, once you select your accommodation and continue, you'll be able to add any available travel extras (flight baggage, meals, airport transfers etc) before proceeding to the payment page.

Package Holidays - Whilst many people like to book separate flights & accommodation, many people still prefer to book a traditional package holiday, saving them the trouble of looking for alternate flights etc. This search will present you with the full range of package holidays available for your chosen destination from the large range of tour operators we have available. Each package will show you the flight details and the accommodation it has been matched with, once you have made your choice, click continue and again, you will be shown a list of any available travel extras which you can add to your booking before making payment.

We realise sometimes that you might have a destination in your mind that you've picked up from somewhere, or that has been recommended by a friend, but that you might know know exactly where it is and how to find it in our search. With that in mind, we've put together a list of popular resorts and the area they come under in our search (where you aren't able to use free-text to simply type your destination). We hope you'll also find this useful if you've already booked accommodation and are just looking for a flight. The list below will tell you which airport is best selected to serve your chosen destination (the 3 letter code in brackets after the airport name is the internationally recognised airport code that you will see in many searches).

Portugal:

Algarve: Airport = Faro (FAO)

(Resorts include: Albufeira, Alvor, Armacao, Carvoeiro, Ferraguda, Lagos, Montechoro, Montegordo, Praia Da Luz , Praia Da Oura, Praia da Rocha, Praia Do Vau, Quarteira, Quinta Do Lago, Silves, Tavira, Vilamoura)

Lisbon: Airport = Lisbon (LIS)

(Resorts include: Estoril, Lisbon)

Madeira: Airport = Funchal (FNC)

(Resorts include: Boaventura, Funchal)

Spain Southern Coast:

Costa Almeria: Airport = Almeria (LEI)

(Resorts include: Agua Dulce, Mojacar, Retamar, Roquetas De Mar)

Costa Blanca: Airport = Alicante (ALC)

(Resorts include: Altea, Benidorm, Cala Finestrat, Orihuela, Torrevieja, Villajoyosa)

Costa Brava: Airport = Gerona (GRO)

(Resorts include: Blanes, Calella, lloret De Mar, Pineda, Santa Susana, Tossa De Mar. Also serves Barcelona)

Costa Calida: Airport = Murcia (MJV)

(Resorts include: Cartagena, La Manga)

Costa Del Sol: Airport = Malaga (AGP)

(Resorts include: Algeciras, Benahavis, Benalmadena, Cala Honda, Estepona, Fuengirola, Marbella, Mijas, Nerja, Puerto Banus, Torremolinos, Torrox Costa)

Costa Dorada: Airport = Reus (REU)

(Resorts include: Cambrils, La Pineda, Salou, Tarragona)

Canary Islands:

Fuerteventura: Airport = Fuerteventura (FUE)

(Resorts include: Caleta de Fuste, Corralejo, Costa De Antigua, Costa Calma, El Cotillo, Jandia, Pajara)

Gran Canaria: Airport = Las Palmas (LPA)

(Resorts include: Arguineguin, Amadores, Maspalomas, Playa De Taurito, Playa Del Ingles, Puerto Rico, San Augustin)

Lanzarote: Airport = Arrecife (ACE)

(Resorts include: Costa Teguise, Matagorda, Playa Blanca, Playa De los Pocillos, Puerto Del Carmen, San Bartolome, Yaiza)

Tenerife: Airport = Tenerife South (TFS) or Tenerife North (TFN)

(Resorts include: Costa Adeje, Costa Del Silencio, Golf Del Sur, La Caleta, Las Caletillas, Los Cristianos, Los Gigantes, Playa De La Arena, playa De Las Americas, Playa Santiago, Puerto De La Cruz, Puerto De Santiago, Santa Ursula)

Balearic Islands:

Ibiza: Airport = Ibiza (IBZ)

(Resorts include: Cala Llonga, Cala San Vicente, Es Cana, Figueretas, Ibiza Town, Playa Den Bossa, Portinatx, San Agustin, San Antonio, Santa Eulalia)

Majorca: Airport = Palma De Mallorca (PMI)

(Resorts include: Alcudia, Arenal, Bendinat, Cala Bona, Cala D’Or, Cala mayor, Cala Millor, Cala Ratjada, Cala Vinas, Calas De Mallorca, Can Picafort, Can Pastilla, Felanitx, Formentor, Illetas, Magalluf, Paguera, Palma Nova, Portals Nous, Porto Colom, Porto Cristo, Puerto Pollensa, Sa Coma, San Agustin, Santa Ponsa, S’Illot,)

Menorca: Airport = Mahon (MAH)

(Resorts include: Arenal D’en Castell, Binibeca, Cala Blanca, Cala En Porter, Cala Galdana, Cala Llonga, Cala N Blanes, Cala N Bosch, Cala N Forcat, Ciutadella, Es Castell, Es Mercadel, Es Migjorn Gran, Ferreries, Fornells, Punta Prima, S’Algar, Santo Tomas)

Greece:

Crete: Airport = Heraklion (HER) or Chania (CHQ)

(Resorts include: Agios Nikolaos, Elounda, Gouves, Hersonissos, Lassithi, Malia, Rethymnon, Sissi, Stalis)

Corfu: Airport = Corfu (CFU)

(Resorts include: Benitses, Gouvia, Ipsos, Kavos, Messonghi, Sidari)

Halkidiki: Airport = Thessalonika (SKG)

(Resorts include: Kalithea, Thessaloniki)

Lesvos: Airport = Mytilene (MJT)

Kos: Airport = Kos (KGS)

(Resorts include: Kardemena, Kefalos, Kos Town, Lambi, Mastihari, Psalidi, Tingaki)

Kefalonia: Airport = Kefalonia (EFL)

(Resorts include: Agios Ioannis, Argostoli, Fiskardo, Katelios, Lassi, Lourdas, Lixouri, Skala)

Mykonos: Airport = Mykonos (JMK)

Rhodes: Airport = Rhodes (RHO)

(Resorts include: Afandou, Faliraki, Ialyssos, Ixia, Kalithea, Kiotari, Kolymbia, Kremasti, Lindos, pastida, Pefkos, Rhodes Town, Tholos, Trianda)

Santorini: Airport = Santorini (JTR)

(Resorts include: Akrotiri, Kamari, Perissa)

Skiathos: Airport = Skiathos (JSI)

(Resorts include: Skiathos Twon, Skopelos Town, Vassilias)

Thassos: Airport = Kavala (KVA)

(Resorts include: Golden Beach, Pefkara, Skala, Thassos Town)

Zante: Airport: = Zakynthos (ZTH)

(Resorts include: Argassi, Kalamaki, Laganas, Tsilivi, Vassilikos)

Cyprus:

West: Airport = Paphos (PFO) or Limassol (QLI)

(Resorts include: Coral Bay, Kato Paphos, Limassol, Paphos, Pissouri, Polis, Latchi, Troodos)

East: Airport = Larnaca (LCA) or Nicosia (NIC)

(Resorts include: Ayia Napa, Larnaca, Nicosia, Nissi Beach, Paralimni, Protaras)

Turkey:

Airport - Antalya (AYT)

(Resorts include: Alanya, Antalya, Belek, Finike, Kemer, Lara, Manavgat, Side)

Airport - Bodrum (BJV)

(Resorts include: Altinkum/Kusadasi, Bitez, Gumbet, Ortakent, Torba, Turgetreis)

Airport - Dalaman (DLM)

(Resorts include: Dalyan, Fethiye, Hisaronu, Icmeler, Marmaris, Olu Deniz, Ovacick)

Airport - Istanbul (IST)

(Istanbul)

Airport - Izmir (IZM)

(Resorts include: Izmir, Kusadasi, Ozdere)

Egypt:

Cairo: Airport = Cairo (CAI)

(Resorts include: Cairo, Giza - Pyramids)

Red Sea Region: Airport = Hurghada (HRG) or Marsal Alam (RMF)

(Resorts include: El Gouna, Hurghada, Marsa Alam)

Sinai Region: Airport: = Sharm El Sheikh (SSH)

(Resorts include: Naama Bay, Nabq Bay, Ras Um Sid, Sharks Bay, Sharm El Sheikh, Taba)

Tunisia:

Airport - Monastir (MIR)

(Resorts include: Hammamet, Port El Kantoui, Skanes, Sousse)

Airport - Tunis (TUN)

(Resorts include: Borj Cedria, Tunis)

Our destination list is pretty extensive and we hope we've covered all the places that you may want to travel to.

You will find that the destinations (and the method of selection) differ depending on the type of search you are making. This is due to the vast amount of suppliers that we are searching for on your behalf and the ways in which they provide us with data.

Here's how each search works:

Flight Only - this search requires you to specify departure & destination airports (so if you've already booked accommodation you will need to know which airport is closest - contact us if you're not sure).

Accommodation Only - this search has a free-text entry for your chosen destination. Start typing where you would like to go and the system will automatically present you with a set of options depending on what you type. Just click the correct option and off you go.

Flight & Accommodation - this search works in the same way as the accommodation-only search - start to type in your destination and we'll show you the list of options that match.

Package Holiday - this search has a preset list of destinations for you to choose from. They are not as precise as our other searches, because of the level of data we are provided with. So if for example, you know you want to go to Marbella, you would search for Costa Del Sol (Malaga). Again, if you are not sure of which destination to search, please contact us and we'll be happy to help.

We believe our prices are very competitive, and are very clear about what is included.

However, if you do find the exact same holiday cheaper elsewhere, please contact us and we'll do our best to match it.

Some of the holidays we offer, which feature flights, will already have costs included for hold baggage or airport transfers, but many will not. We have tried to make this as clear as possible for you during the booking process.

Most low cost airlines now charge separately for bags - we will show you which flights include baggage during the search process. Where they do not, we will provide you with the option to add it.

Transfers will generally be included when you book a package holiday, through our package holiday search, but we will also provide you with the option (where available) to upgrade from a coach transfer to a faster and more convenient taxi transfer.

Prices shown for searches made through our flight only or flight + accommodation search, will not include transfers. Again, we will provide you with the option to add them where available.

Our prices are checked every time you make a search and are updated constantly. We always re-check prices during the booking process, as they can change by the minute, but the price you see on the booking confirmation page is the final price you will pay for your holiday. You may notice on a package holiday search, that prices go up or down by several euro during the search/book process - this is due to the way the tour operators add/subtract occupancy supplements - each room has a standard occupancy and if your search is for a different number of passengers, the price will change after you choose the room type.

However, no matter which type of search you make, we will always show you the final price and once you submit your payment information and click to confirm, your holiday is fully booked and confirmed at the price you see on screen on the payment page.

Tickets are normally issued approximately 14 days prior to departure by the airline/tour operator.  They are then sent to our offices and we will forward these on to you, providing the balance has been settled, 7-10 days before departure (Please note that tickets will ONLY be issued to the address of the payment card used on your booking).  We may send tickets by Special or Recorded Delivery which may require a signature.

In some instances, particularly if you have made a late booking, it may be necessary for you to collect your ticket at the airport.  This is known as 'Ticket On Departure' and normally attracts an additional fee. Fees vary depending on the airline/tour operator.

A TOD is a 'Ticket On Departure' and most airlines/tour operators charge a fee for providing it.  TODs are normally required when making late or last-minute bookings and customers are required to collect their tickets at the departure airport before checking in.

Airlines/tour operators charge more for this because they cannot issue an e-ticket and have to produce paper tickets in order for you to check in.  Costs vary depending on the airline/tour operator and you will always be made aware of any TOD fees before confirming a booking.

All tickets are issued on a non-refundable/non-endorsable basis unless otherwise stated. Conditions under which cancellations can be made are explained in our booking terms and conditions.

An e-ticket is an 'electronic ticket' that replaces the need for paper tickets.  It makes confirming your flight quicker and easier as all your booking details are stored in the airline's computer system and retrieved using the e-ticket reference given to you when you book.

You can never lose an e-ticket and, with most airlines, all you need to do is quote the reference or show your passport in order to check in.

The airline will issue you with a boarding card at the airport check in desk.  Note that some airlines insist that you print the e-ticket confirmation and/or check in online before arriving at the airport.  This often applies to low cost carriers.. 

The Electronic System for Travel Authorisation (ESTA) is the new web based system for authorisation of entry into the United States that came into effect for all people travelling on or aftter 12th January 2009.

Applications may be submitted any time prior to travel, but at least 72 hours prior to travel.

You can access the ESTA Website from https://www.esta.cbp.dhs.gov

ESTA confirmation is valid for 2 years or the period remaining on your current passport, whichever is the shorter.

Please see  http://www.dfa.ie/home/index.aspx?id=253 for further information 

Travel restrictions may be put into place at various times for a number of reasons, we will try and keep our 'Latest News' updated with details of anything that may impact upon your travel plans, but you can always check the following websites for the latest information (by clicking any of these links, you are leaving our website and we are nor responsible for the content of the third party site):

It is the passenger's responsibility to ensure that all documentation is valid and in order.

Visa Waiver Program (VWP): Irish citizens/ holders of Irish passports can avail of the Visa Waiver Program (VWP). Some travellers are not eligible by law to enter the US using the VWP and you should check with the US Embassy for details of these categories before you purchase your holiday. If you do not hold an Irish passport, you must check the applicable passport and visa requirements with the embassies of the countries you will be visiting during your holiday.

Machine Readable Passports (MRP): From 26th October, 2004 passengers entering and transiting the United States under the VWP are required to hold a machine readable passport (MRP). If any person who is a citizen of a VWP (i.e. Irish citizens/holders of Irish passports) does not have a MRP, then they will need to obtain a U.S. non-immigrant visa prior to departure. 

Children: Over 16 years of age: must hold a valid MRP.

Under 16 years of age: Children who have previously been added to a parent's passport will also be required to have an MRP in their own name.

Please note that Passports take between at least 4-6 weeks to secure, so applications for passports, including applications to exchange a non-MRP for a MRP should be made in advance.

It is your responsibility to ensure that exactly the same name (including initials) appears on your ticket as in your passport. If there is any difference, you may be refused entry onto your flight. We regret we cannot accept any liability if you are refused entry onto any flight or into any country or otherwise suffer any difficulties or incur any costs as a result of not having an acceptable passport or any required visa(s). Passengers who have previously been refused a US visa, should contact the US embassy. Those intending to re-enter during their vacation i.e. on a coach tour into Canada or cruising the Caribbean or Mexico should ensure on doing Immigration that Multiple Entry is stamped on their passport.

Visit Department of Foreign Affairs  http://www.dfa.ie/home/index.aspx?id=%20275

Visit http://www.dfa.ie/home/index.aspx?id=253

Due to our huge range of suppliers and our enormous buying power of the J Barter Travel Group, we believe we have a great choice of flights, accommodation, package holidays and many other travel extras, giving you access to hundreds of destinations all around the world.

However should you not be able to find exactly what you are looking for, we also have access to many more offline sources and may be able to offer you something more suited to your needs. Please call us on 0214851711 and we'll be happy to help you find what you're looking for from your next holiday.

We believe we already have some of the most competitive prices available and all the prices on our website do include an online booking discount. However, if you do find the same hotel much cheaper anywhere else, then please contact our reservations team on 1890 303 303.

Yes, we do accept credit, debit and laser cards. There is a 2% charge for transactions made by credit card and NO charge for debit and laser cards.

Travelnet.ie guarantees the safety of your online purchases; we use the latest in encryption technology to ensure that every transaction is safe. Our secure server software encrypts all of your personal information, including credit card information. The process of encryption takes the information you enter and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet. Once your encrypted personal information is received by our secure server, it is translated back into its original form and stored in our off-line database. Your credit card information is not transmitted over the Internet again.